Move Nest Home Furnishings
Frequently Asked Questions
Shipping, returns, payments and order changes - answered in one place.
These are the questions our support team answers most often. If yours is not here, write to [email protected] and we will add it.
Operator note: this page ships as a starting template. Check that every answer matches the policies of your storefront - above all the return window and the delivery estimates - and correct them where they differ.
- How long does delivery take?
- Each product page shows a processing time (how long the supplier needs to pack the item) and an estimated delivery time. As a rule the order is packed within 1-3 business days and then travels with the carrier for 7-15 business days on the standard service, or 3-7 business days on an express service when one is offered. The two estimates are added together.
- How do I track my order?
- As soon as the parcel leaves the warehouse we email you a tracking number and a link. Tracking pages of international carriers sometimes stay quiet for a few days between two scans - that is normal and does not mean the parcel is lost.
- What does shipping cost?
- The shipping cost of your order is shown in the cart and again on the checkout page before you pay. It depends on the destination country, the weight of the items in the order and the delivery service you choose.
- Can I return an item?
- Yes. You may return unused items in their original packaging within 30 days of delivery. Write to [email protected] with your order number and we will send you the return instructions. The full conditions are on the Returns & Exchanges page.
- My item arrived damaged or is not what I ordered.
- Send us a photo of the item and of the packaging within 7 days of delivery. We replace it or refund it in full, including the shipping cost, and we do not ask you to pay for returning a damaged item.
- Which payment methods can I use?
- Payment is handled by our payment provider on the checkout page. The available methods for your country are listed there before you confirm the order; we never see or store your card details.
- Can I change or cancel my order?
- Write to [email protected] as soon as possible. While an order is still being prepared we can change the address, the size or the quantity, or cancel it completely. Once it has been dispatched, the return process applies instead.
- Do I have to pay customs or import duties?
- Orders shipped outside the country of dispatch may be subject to import duties or taxes charged by your customs authority. Those charges are set by your country, not by us, and are not included in the price unless the checkout page explicitly says so.